The Business has adopted this Policy in accordance with the APPs. This Policy outlines how the Business deals with Personal Information, which it collects in conjunction with the Services.
The Business may collect information from Individuals who do not use the Services, as well as Customers.
The Business connects Customers to Members through the Services. Members may offer Customers access to the Services through their own websites, other Members’ websites, and through mobile sites or apps. Both the business and its Members may collect Personal Information from Customers.
The Business collects Personal Information directly when an Individual or organisation:
The Business passively receives Personal Information when Customers, Individuals or organisations include any Personal Information in any content they:
Individuals are responsible for the information that they disclose in these circumstances. Individuals should ensure they are comfortable disclosing such information through the Service.
The Business and some of the third party services providers the Business uses automatically collect Personal Information in the following ways:
The Business collects Personal Information about individuals from third parties when:
The Business may collect Personal Information about individuals from third parties when Members provide services through a platform we host, including when:
Through the processes above, the Business collects the following categories of Personal Information about individuals:
The APPs categorise certain types of Personal Information as “sensitive information”. The Business does not actively collect sensitive information, but information that Individuals post or store using our Services may fall into this category.
The Business holds and stores Personal Information using:
The Business will take reasonable precautions to protect Personal Information from unauthorised access. This includes appropriately securing our physical facilities and electronic networks.
The Business secures Personal Information that the Business collects with credentials, keys, passwords, pins, encryption, session expiry, firewalls, SSL network encryption, and through the use of reputable vendors.
The Business deletes Personal Information when required to by law.
For more information on security, please contact us using the contact details below.
The Business collects, holds, uses and discloses Personal Information for the purpose of providing the Service, improving it and developing additional functionalities for our Customers.
The Business’ handling of Personal Information includes holding, using and sometimes sharing the Personal Information so that the Business can:
For more information on when the Business shares Personal Information, see below.
Some collection, holding, use and disclosure of information happens simply by virtue of Customers and Members using the Services.
The Business discloses Personal Information in the following ways:
We may make the following information, which may include Personal Information, available to Members:
When the Business uses the services of companies that the Business works with to provide our Services, this may involve providing some degree of access to Personal Information. Such third party services may include:
The Business will only share Personal Information with these third parties to the extent reasonably necessary to perform their functions.
The collection and use of Personal Information by such third parties may be subject to separate privacy and security policies. For more information on the third party service providers the Business uses, and their privacy policies, please contact us using the details listed in the section below.
For information on disclosures to overseas recipients, see below.
Customers may edit content and account details within the Services.
However, Individuals can also contact us using the details below to arrange access or correction to and, where appropriate, deletion of their Personal Information.
The Business reserves the right to refuse access or correction where there are reasonable grounds for doing so, for example if providing access would be unlawful or would compromise the privacy of another person.
When Individuals notify us of a complaint about our handling of their Personal Information, the Business will deal with the complaint by responding to it in writing within a reasonable period (usually 10 business days from the day the Business receives their email).
The Business will endeavour to work with Individuals to resolve complaints entirely within 20 business days, although that period may be longer if it is reasonable to take longer given the nature of the complaint.
If Individuals are unsatisfied with our response, they may refer the complaint to the Office of the Australian Information Commissioner (http://www.oaic.gov.au/).
Our handling of Personal Information, including the use of third party service providers may result in the processing of Personal Information overseas. Individuals may not have the same rights in relation to the handling of their Personal Information by overseas recipients as they would under Australian privacy law.
If Individuals consent to such transfer, the Business will not be accountable for overseas recipients’ handling of their Personal Information.
means the Australian Privacy Principles in the Privacy Act 1988 (Cth).Business
means Iseekplant Pty Ltd (ACN: 150 273 251) contactable on firstname.lastname@example.orgCustomer, Customers
means end users of the Services, who may use the Services to search for, enquire about, or hire plant equipment.Member, Members
means end users who are not Customers, including third party businesses with whom the Business has relationship with.Personal Information
means information about an individual whose identity is apparent, or can reasonably be ascertained, from that information. This includes information like names, telephone numbers, email addresses and physical addresses.Policy, Policies
means this document, drafted in accordance with the Privacy Act 1988 (Cth).Service, Services means the plant and supplier search, hire and inquiry services available at iseekplant.com.au and via phone numbers, contact details or forms provided on the site.(Cth) .