Don't post threatening, insulting or degrading comments are not tolerated on the platform. Any personal attacks will be removed.
Personal Reprisals
Do not post reviews regarding personal issues unrelated to the business operations of the business you are reviewing.
Personal Details
Reviews should not contain personal details including names. addresses, phone numbers, emails etc.
Content Irrelevant to the Business
Your review must be related to the service operations of the business you are reviewing. The content of your review must be relevant to the business you are reviewing
Advertising
Reviews should not contain advertisements of any products or services. Reviews may endorse the services or products of the business in question but they may not be advertisements. The iSeekplant content team has the final say on borderline cases.
External Links
Don't post with links to external sites
Intolerance and Vilification
Don't post content regarding anyone's race, gender, sexuality, culture, beliefs, religion, age etc.
Swearing
Don't post reviews containing swear words. This includes misspelt swears or swears with letters substituted with other characters. Reviews should be professional & helpful to other iSeekplant users.
Review Affiliations
Don't post review content to businesses you have an affiliation with. This includes current and past employees, owners, family, friends, etc.
Reviewers Must Be Paying Customers
To leave a review of a business on iSeekplant the reviewer must be a paying customer. iSeekplant may ask a reviewer to prove they are paying customer of the business by providing an invoice or relevant correspondence.
There are some exceptions to this, including;
Jobs which were completed but payment is being disputed due to unsatisfactory completion
Site inspections which were scheduled but did or did not happen due to unforeseen circumstances
Jobs that were scheduled but not completed due to unforeseen circumstances
Incentivised Consumer Reviews
Incentives may be offered by your business for reviews if they follow the below guidelines;
It is clear the same incentive is offered for both positive and negative reviews
Incentives must be equally offered to customers likely to give a positive or negative
Fake Reviews
iSeekplant reserves the right to remove any reviews we believe to be fake.
This includes:
Removing the fake review
Placing a notice on the members profile notifying users of fake reviews
Removing the businesses access to the iSeekplant platform
Restricting the member's profile from receiving any future reviews
Reporting the case to the ACCC
The ACCC has fined a number of companies for generating fake reviews
Threats (Legal or Otherwise)
iSeekplant will consider polite and reasonable requests regarding the removal of reviews. If you believe a review does not meet our posting guidelines your first action should be to email iSeekplant at reviews@iseekplant.com.au with your appeal. The more factual information you include in this appeal the greater chance your appeal will be successful.
iSeekplant takes a zero-tolerance response to appeals that are threatening in nature. We reserve the right to take the following action in response to threats;
Placing a notice on the members profile notifying users of threats
Removing the businesses access to the iSeekplant platform
Restricting the member's profile from receiving any future reviews
Reporting the correspondence to the ACCC
Final Say
The iSeekplant content team will have the final say on the publication, removal and appeals of any review. This includes whether a review meets iSeekplant’s posting guidelines. If you appeal a review you can help the iSeekplant content team by providing as much factual information as possible as to why the review should be removed.