iSeekplant Reviews Posting Guidelines

  1. Personal Attacks

    Don't post threatening, insulting or degrading comments are not tolerated on the platform. Any personal attacks will be removed.
  2. Personal Reprisals

    Do not post reviews regarding personal issues unrelated to the business operations of the business you are reviewing.
  3. Personal Details

    Reviews should not contain personal details including names. addresses, phone numbers, emails etc.
  4. Content Irrelevant to the Business

    Your review must be related to the service operations of the business you are reviewing. The content of your review must be relevant to the business you are reviewing
  5. Advertising

    Reviews should not contain advertisements of any products or services. Reviews may endorse the services or products of the business in question but they may not be advertisements. The iSeekplant content team has the final say on borderline cases.
  6. External Links

    Don't post with links to external sites
  7. Intolerance and Vilification

    Don't post content regarding anyone's race, gender, sexuality, culture, beliefs, religion, age etc.
  8. Swearing

    Don't post reviews containing swear words. This includes misspelt swears or swears with letters substituted with other characters. Reviews should be professional & helpful to other iSeekplant users.
  9. Review Affiliations

    Don't post review content to businesses you have an affiliation with. This includes current and past employees, owners, family, friends, etc.
  10. Reviewers Must Be Paying Customers

    To leave a review of a business on iSeekplant the reviewer must be a paying customer. iSeekplant may ask a reviewer to prove they are paying customer of the business by providing an invoice or relevant correspondence.
    There are some exceptions to this, including;
    • Jobs which were completed but payment is being disputed due to unsatisfactory completion
    • Site inspections which were scheduled but did or did not happen due to unforeseen circumstances
    • Jobs that were scheduled but not completed due to unforeseen circumstances
  11. Incentivised Consumer Reviews

    Incentives may be offered by your business for reviews if they follow the below guidelines;
    • It is clear the same incentive is offered for both positive and negative reviews
    • Incentives must be equally offered to customers likely to give a positive or negative
  12. Fake Reviews

    iSeekplant reserves the right to remove any reviews we believe to be fake.
    This includes:
    • Removing the fake review
    • Placing a notice on the members profile notifying users of fake reviews
    • Removing the businesses access to the iSeekplant platform
    • Restricting the member's profile from receiving any future reviews
    • Reporting the case to the ACCC
      • The ACCC has fined a number of companies for generating fake reviews
  13. Threats (Legal or Otherwise)

    iSeekplant will consider polite and reasonable requests regarding the removal of reviews. If you believe a review does not meet our posting guidelines your first action should be to email iSeekplant at reviews@iseekplant.com.au with your appeal. The more factual information you include in this appeal the greater chance your appeal will be successful.
    iSeekplant takes a zero-tolerance response to appeals that are threatening in nature. We reserve the right to take the following action in response to threats;
    • Placing a notice on the members profile notifying users of threats
    • Removing the businesses access to the iSeekplant platform
    • Restricting the member's profile from receiving any future reviews
    • Reporting the correspondence to the ACCC
  14. Final Say

    The iSeekplant content team will have the final say on the publication, removal and appeals of any review. This includes whether a review meets iSeekplant’s posting guidelines. If you appeal a review you can help the iSeekplant content team by providing as much factual information as possible as to why the review should be removed.